How can we help?

Questions about your order, products, or anything Arencia? We’re here to help.

quick answers to your questions

Frequently Asked Questions

Product & Usage

Which Arencia product is right for my skin?

Our formulas are designed around different skin goals, from hydration and glow to pores, texture, and visible signs of aging. Explore our Shop by Skin Concern collections to find the routine that best fits your needs.

Can I use Arencia products together in one routine?

Yes. Many Arencia products are designed to layer easily within a routine. When introducing targeted ingredients such as exfoliating acids or retinal, we recommend starting gradually and following the directions on each product page.

Are Arencia products suitable for sensitive skin?

Many of our formulas are created with gentle, skin-comforting ingredients, but every skin type is different. We recommend checking the full ingredient list and patch testing before first use, especially if your skin is sensitive.

About Our Formulas

What makes Arencia different?

Arencia combines time-honored Korean craftsmanship with modern formulation technology to create thoughtful, time-crafted skincare for today’s routines.

Where are Arencia products made?

Arencia skincare is made in Korea, where our formulas are developed with a focus on thoughtful ingredients, distinctive textures, and modern skincare innovation.

Where can I find the full ingredient list?

You can find the complete ingredient list on each product page. If you have a specific ingredient question, our Customer Care team will be happy to help.

Shipping & Returns

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping service used. Once your order ships, you’ll receive a confirmation email with tracking information.

Do you offer free shipping?

We offer free U.S. shipping on orders of $60 or more.

What if there’s an issue with my order?

Please contact our Customer Care team with your order number and details about the issue. We’ll review it and help you with the next steps.

Get in Touch

Our friendly team would love to hear from you.